Service Criteria

The following is a list of services and applications that used by the Blue Bookstore in order to determine whether or not a particular solution will fit into the existing environment.

As a need is identified and requirements gathered, the Blue Bookstore looks for solutions that meet these criteria as well as the requirements.

Front/Back Office	Services/Applications	Functions	Main Data	Product	Comments
Front Office Systems	Sales	Off-line Purchases On-line Purchases Cashier Reserve Billing	Sales Data	- Radiant Systems - COMCASH/COMCASH POS. - CORESense/CORESense Integrated Enterprise	Installed both PC client and registered machines. Used POS management system.
Front Office Systems	Customer Support	Support KM Customer History Customer DMS Marketing Research	Customer Data Support History	- Radiant Systems - COMCASH/COMCASH Manager - CORESense/CORESense Integrated Enterprise	Can pull the data both of members and non- members. Someone organizes customer data as knowledge data.
Back Office Systems	Ordering	Purchase Orders Accepting Orders Payment	Purchase Data Supplier Data	- Radiant Systems - COMCASH/COMCASH Inventory	Deals with new products. Managers delivery.
	Inventory	Warehousing Shipment Stocktaking Management Catalog	Inventory Data	- Radiant Systems - COMCASH/COMCASH	Function of updating catalog.
	HR/Payroll	HR Admin. Management Salary Employee DMS	HR Data	- Radiant Systems - COMCASH/COMCASH MANAGER	Employee's data has to be related to each outcome of the business.