Services and Applications

The following are a list of services needed by the Blue Bookstore. Listed under each service is the name of the application that the Blue Bookstore uses to provide that service.
Front Office Information System An information system that supports business functions extend out to the organization's customers
1. Sales	Bookstore sells any items to customers both by on-line and by off-line. If it cannot pass an item at the moment, it can reserve it.
	a.	Off-line Purchase
	b.	On-line Purchase
	c.	Cashier
	d.	Reserve (On-line/Off-line)
	e.	Billing (Receivable)
2. Customer Service	Customer may ask questions or claim. Bookstore has to respond it based on knowledge.
	a.	Support Knowledge Management
	b.	Customer History
	c.	Customer Database
	d.	Marketing Research

Back Office Information System An information system that supports internal system operations of an organization, as well as, reaches out to suppliers.
1. Ordering	Bookstore orders items to manufacturers or wholesalers. Also, customers can request any items to the bookstore.
	a.	Purchase Order (Special Order)
	b.	Accepting Orders (On-line/Off-line)
	c.	Payment (Payment Accounts)
2. Inventory	Bookstore administers stocks in warehouses. It checks warehousing, shipment, and stocktaking.
	a.	Warehousing
	b.	Shipment
	c.	Stocktaking
	d.	Management Catalog
3. Human Resource/Payroll	Bookstore has to manage employees' status. Based on that, their salary is paid.
	a.	HR Administration
	b.	Management of Employees' Salary
	c.	Employee Data Management System