Peace Corps
Enterprise Information Architecture
Business Reference Model
“Success By Design”
March 21, 2003
Office of the Chief Information Officer
Office of IT Architecture, Standards,
and Practices
PEACE CORPS BUSINESS REFERENCE MODEL
(1) To help the people of interested countries in meeting their need for trained men and women.
(2) To help promote a better understanding of Americans on the part of the peoples served.
(3) To help promote a better understanding of other peoples on the part of Americans.
EXECUTIVE DIRECTION – THE ELEVEN GOALS:
1. Reacquaint the American people with the mission of the Peace Corps.
2. Expand recruitment efforts and increase diversity.
3. Optimize the number of Volunteers and staff currently working in each country.
4. Expand programs into new countries.
5. Expand current organizational alliances.
6. Improve the Volunteer delivery process.
7. Expand and broaden the Crisis Corps program.
8. Review participation in the United Nations Volunteer program.
9. Expand the scope of the Peace Corps domestic programs that are designed to help educate Americans about other countries.
10. Provide high-quality programming and training support to our overseas staff.
11. Emphasize the use of world-class technology.
PEACE CORPS ORGANIZATIONAL OBJECTIVES:
§ International Grass Roots Development
§ Education
§ Business Development
§ Health
§ Agriculture
§ Environment
§ Communications and Information Technology
§ Crisis Corps
§ Fostering International Volunteerism
§ Continuing To Make Contributions At Home
§ Preparing America’s Work Force with Overseas Experience
§ Peace Corps Volunteers Educating Young Americans
§ Peace Corps Volunteers Continuing To Serve Local Communities
Executive Direction
Regional/Post Operations
Volunteer Recruitment and Selection
Volunteer Support
Field Assistance and Applied Research
Crisis Corps
Information Technology (CIO)
Management
Planning, Budget, and Finance
FEDERAL ENTERPRISE ARCHITECTURE (FEA) LINE OF BUSINESS:
Peace Corps business activities are mapped to the FEA as follows:
§ Business Area – Service To Citizens (Program Administration)
§ Business Line -- Diplomacy and Foreign Relations
§ Line of Business Sub-function – Foreign Socio-economic and Political Development
§ Business Area – Support Delivery of Services
§ Business Line – Business Management of Information
§ Business Area – Internal Operations/Infrastructure (Intra-Agency)
§ Business Line – Financial Management
PRIMARY AGENCY LINE OF BUSINESS:
§ Volunteer Delivery & Support
§ Programming
§ Content
§ Site Development
§ Location
§ Recruitment
§ Assessment
§ Medical
§ Legal
§ Placement
§ Training
§ Pre-Service
§ In-Service
§ Professional Staff
§ Safety and Security
§ Administrative Support
§ Information Technology
§ Human Resources
§ Planning, Budget, and Finance
§ Administrative Services
BUSINESS PROCESS LIFE CYCLE
Requirements Phase
§ Programming
§ Posts design projects and determine Volunteer requests via IPBS. Program information is organized into categories to match job requirements with Applicant skills. Staff adjust program and recruitment strategies as needed based on supply and demand realities
§ Site Development
§ Posts identify potential sites based on programming needs
§ Approved sites are prepared for Volunteers
§ Request Volunteers
§ Post staff submits project profile information, skill needs requests, training dates, and any additional changes to Volunteer numbers.
Applicant Phase
§ Recruiters in all Regional Recruiting Offices identify and encourage qualified Americans to apply to the Peace Corps.
§ Application
§ Recruiters conduct in-depth interviews to assess applicants for motivation, emotional maturity, cultural adaptability, and technical skills
§ Staff provides general, country-specific, and program information to Applicants
§ Staff maintain regular communication with Inquirers and Applicants
§ Clearance
§ Peace Corps staff review applications and clear superior candidates for legal and medical requirements
§ Staff conducts applicant Health Status Review and identifies any medical restrictions
§ Staff conducts personal interviews and reference checks, and completes legal and financial background check
§ Staff provides applicants with recurring updates about their application status, notifies them about their qualification for service and issues a preliminary invitation as appropriate.
§ Placement
§ Placement officers and staff update applicant profiles and match candidates to a country and to a specific project, according to skills, experience, and interests
§ Applicants and staff discuss potential program matches (including information on possible medical restrictions) and make preliminary program matches
§ Applicants receive invitation (contingent upon medical clearance) and accept/decline
§ Applicants receive instructions for final medical clearance and deadlines
§ Staff provide final notification of medical clearance to Applicant
§ Staff works to maximize equitable, consistent fill across training classes
Trainee Phase
§ Orientation
§ Staff conduct a three-day orientation to provide basic pre-departure information and clarify agency policies.
§ Training
§ Staff conduct intensive pre-service training for 10-12 weeks to prepare trainees for living and working at their sites. Training components include language, technical, cross-cultural, health, and personal safety. Successful trainees are sworn in as Volunteers.
Volunteer Phase
§ Site Selection
§ In-country staff ensure that Volunteers have suitable assignments and adequate and safe living arrangements.
§ Living Allowance
§ The Peace Corps financial management system ensures that Volunteers receive a monthly living allowance to cover housing, utilities, household supplies, clothing, food, and transportation.
§ Health
§ The Peace Corps Medical Office administers a comprehensive health care program that includes health training, immunization, periodic medical exams, and visits to Volunteers.
§ Volunteer Security
§ Posts work with the State Department to review overall safety requirements in the host country. Headquarters staff work to assess and address potential safety and security risks to Peace Corps Volunteers.
§ In-Service Training
§ Post staff organize and conduct periodic training to improve technical and language skills and to increase awareness of changing health and safety issues.
§ Continuing Links with U.S.
§ Headquarters staff link students in the U.S. with Volunteers serving overseas to expand and the student’s awareness of other countries and cultures.
§ Private Sector
§ Headquarters staff match interested Volunteers with potential donors for textbooks, sports equipment, and other resources.
§ Service Extension
§ A limited number of Volunteers possessing unique skills and an outstanding service record may extend the Volunteers service for an additional year.
Returned Volunteer Phase
§ Career Planning
§ Staff compile information on career and life planning that is provided to Volunteers shortly before they complete their service.
§ Readjustment Allowance
§ At Completion of Service, Volunteers receive $225 per month served to help finance their transition to private life.
§ Health Insurance
§ Volunteers are automatically enrolled in a comprehensive health insurance program for the first month after they leave the Peace Corps.
§ Returned Volunteer Services (RVS)
§ Career Centers are available at Peace Corps headquarters and all 11 Regional Recruiting Offices where Returned Volunteers can obtain information on career and educational opportunities.
§ Crisis Corps
§ Headquarters staff recruit, train, and place experienced Volunteers in short-term assistance positions for disaster relief and humanitarian response efforts.
CRITICAL SUCCESS FACTORS:
§ IT/Business Alignment
§ Customer/Post Centric Focus
§ Investment Management
§ Standardization
§ Integration/Interoperability
§ Systems and Infrastructure Modernization
ATTACHMENTS:
A – Line Of Business Life Cycle Model