Goals & Initiatives

Goals and Initiatives

I. Provide a high quality of service.
	Increase CSI (Customer Satisfaction Index) by providing best and qualified service. Domestic travel service Global travel service Best quality
II. Provide fast service.
	Provide fast response to customer request based on real time service. Call center and Internet-based service Decision-making by scenario planning
III. Increase re-purchase customers.
	Increase re-purchase customers and new customers by receiving full cost and re-invest for the customers. Receive full cost Re-investment