Front/Back Office Systems

One of the central challenge in KHA IT is centralized management and implementation of knowledge warehouse or centralized configuration management data base. The above diagram shows introduction of CMDB and different back-end sources that will be populating this centralized data source.

By having CMDB in place will not only help operations but will be instrumental for Enterprise Architects to have view in current state and will help in architecting future state.

Data in CMDB will be populated from different back-end sources as listed in following table:

	Hardware	Software	Licenses	Location	Vendor Data	Application and Device Status	Purchase Order Number and Amount
KHA Warehouse Inventory System	X			X
PRISM Contracting System			X		X
IT Inventory & Application Management System	X	X		X		X
SAP PRISM AR/AP							X

CMDB will be providing both front-end and back-end customers of KHA:

Current asset state in production or lab environment

Status tracking

License utilization

Mapping of assets to LOB/customers and physical location

Reporting function

Troubleshooting function

Integration Points: Graphical View

Systems to be Integrated:

IT Inventory System will be providing asset information, circuit, location, serial number.
Remedy Help Desk will provide support on-call information, outstanding outages.
CA Unicenter will provide current monitoring in place for applications.
PRISM Contracting system will be providing current and expired contracts with hardware and software vendor along with key Service Level Agreements (SLA's) along with Licensing utilization on per system (application) basis.
KH Warehouse Inventory system will provide current inventory in warehouse broken down by type, manufacturer, serial number and quantity.
Production Plant monitoring will provide current monitoring in place.
PRISM AR/AP will be providing purchase order information.