| Service Catalog |
| Service |
Description |
Service Level |
|
Computing Platforms |
Provide Desktop & Laptop computers on a 4 year refresh cycle
utilizing standard hardware and software builds |
99.99% |
|
Printing Services |
Networked multifunction devices (printer, scann, copier,
fax) |
99.95% |
|
Network Services |
Data, voice, and video |
99.9999% |
|
Remote Access |
Remote access from corporate laptops |
99.99% |
|
email |
Corporate email |
99.99% |
|
IT Security |
Multi level security with enhanced controls for remote
access and sensitive application |
99.9999% |
|
IT Intrusion Prevention |
Intrusion Detection, Prevention, and Quarantine. |
99.9999% |
|
Application Hosting |
Support for back office applications (finance, ERP, HR, etc) |
99.95% |
|
Web Hosting |
Web content hosting |
99.50% |
|
Database Hosting |
Administration of DB servers at strategic locations
providing redundancy and quick response times |
99.9999% |
|
Support Desk |
Support Desk that provides multi-level support based on
support request. |
7:30am - 9pm
Eastern Time Mon-Fri |
