Performance Measures

Maintain Solid Financial Growth

Increase gross revenue by at least 15% per year.
Increase overall profit by at least 3% per year.

Increase Market Share

Achieve/maintain #1 market share in at least one product line per division.
Increase market share through acquisitions/mergers where appropriate.
Introduce at least one new product per year in each division.
Implement an integrated ERP solution to integrate sales and inventory tracking with cost accounting by 2008.
Leverage new integrated ERP solution to integrate sales and inventory tracking with cost accounting.
Open Boston Sales Office.
Open Boston manufacturing and distribution center.

Increase Product Competitiveness

Reduce defects in consumer and industrial divisions to less than 0.3%
Reduce defects in aerospace division to less than 0.1%
Maintain at least a 95% customer satisfaction rating for consumer/industrial products.
Reduce average product time-to-market by 8% annually in 2005-2008.

Promote Organizational Excellence

Increase employee satisfaction survey ratings by at least 6% annually in 2005-2008.
Lower employee turnover in manufacturing plants by at least 10% in 2005 and 2006.
Increase participation in employee school tuition program by at least 5% annually.
Single corporate-wide communications network by mid-2008

Balanced Scorecard Perspectives and Objectives

2006 Balanced Scorecard

Area Sponsor Objective Target Wt. 1Q 2Q 3Q 4Q

Financial Growth Jarvis Increase gross revenue 15% increase per year 60

Gorman Overall Profit 3% increase per year 40

Customer Satisfaction Johansen Satisfaction for consumer/ industrial products Maintain 95% 70

Linder Reduce defects in consumer and industrial division Less than 0.3% 10

Carlson Reduce defects in aerospace division Less than 0.1% 20

Internal Business Processes Smith Maintain #1 market share in at least one product line per division #1 Market share 20

Clark Increase market share through mergers/acquisitions where appropriate CP - 10% MP - 100% 10

Thompson Introduce at least one new product per year in each division One each division 30

Carter Reduce average product time-to-market 8% annual reduction 20

Young Implement an integrated ERP solution to integrate sales and inventory tracking with cost accounting by 2008 1 module every 6 mos. 20

Learning & Growth Jenkins Increase employee satisfaction survey ratings 6% annual increase 30

Jacobs Increase participation in employee school tuition program 5% annual increase 20

Stanley Lower employee turnover in manufacturing plants 10% annual reduction 40

Young Single corporate-wide communications network by mid-2008 Mid 2008 10